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Terms of service

Welcome to Tahu.pet. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).

By using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

1. Eligibility

By using this site, you confirm that:

  • You are at least the age of majority in your state or country
  • You have the legal capacity to enter into this agreement

If you are using the Services on behalf of a minor, you are responsible for their activity.

2. Account & Information

When placing an order or creating an account, you agree to:

  • Provide accurate, complete, and current information
  • Keep your account information updated
  • Maintain the confidentiality of your account credentials

You are responsible for all activity under your account.

3. Products & Descriptions

We strive to ensure that all product descriptions, images, and details are accurate. However:

  • Colors and appearance may vary depending on your device
  • Product descriptions and pricing may change at any time without notice

We do not guarantee that product images will exactly match the physical item.

4. Orders & Acceptance

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or decline any order
  • Cancel or limit quantities at our discretion

Orders are only confirmed after payment is successfully processed and a confirmation email is sent.

5. Pricing & Payments

  • All prices are listed in USD unless otherwise stated
  • Prices do not include taxes, shipping, or duties unless specified
  • You agree to provide valid payment information

You authorize us to charge your selected payment method for your order.

6. Shipping & Delivery

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Carriers
  • Customs
  • Weather or other external factors

For full details, please refer to our Shipping Policy.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy for full details on:

  • Eligibility
  • Return process
  • Refund timelines

8. Intellectual Property

All content on this website—including text, images, logos, and designs—is the property of Tahu.pet or its licensors and is protected by intellectual property laws.

You may not:

  • Copy, reproduce, or distribute content
  • Use our brand or materials without permission

9. Third-Party Services

Our website may include links or integrations with third-party services.

We are not responsible for:

  • Third-party content
  • External websites
  • Transactions made outside our site

Use of third-party services is at your own risk.

10. Prohibited Uses

You agree not to use our Services:

  • For unlawful purposes
  • To violate any laws or regulations
  • To infringe on intellectual property rights
  • To transmit harmful code or spam

We reserve the right to suspend or terminate access for violations.

11. Disclaimer of Warranties

Our Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee:

  • That the website will be error-free or uninterrupted
  • That products will meet all individual expectations

Some jurisdictions may not allow certain limitations, so parts of this section may not apply to you.

12. Limitation of Liability

To the fullest extent permitted by law, Tahu.pet shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits, data, or revenue

Our total liability shall not exceed the amount paid for the product.

13. Indemnification

You agree to indemnify and hold harmless Tahu.pet from any claims, damages, or expenses arising from:

  • Your use of the Services
  • Your violation of these Terms

14. Termination

We may suspend or terminate your access at any time if you violate these Terms.

You remain responsible for any outstanding obligations.

15. Governing Law

These Terms are governed by the laws of the United States and the State in which our business is registered, without regard to conflict of law principles.

16. Changes to Terms

We may update these Terms from time to time.

Changes will be posted on this page, and continued use of the Services constitutes acceptance of those changes.

17. Contact Information

If you have any questions about these Terms, please contact us:

📧 support@tahupet.com
⏱ Response time: Within 24 hours (business days)