Shipping policy
At Tahu.pet, we are committed to delivering your order safely and efficiently. Below you’ll find details about our shipping process, delivery times, fees, and tracking.
Shipping Destinations
We currently ship primarily within the United States.
For international shipping inquiries, please contact us at:
Please note that we may be unable to deliver to certain locations, including:
- Remote or hard-to-reach areas
- APO/FPO military addresses
- Regions with carrier restrictions
Order Processing Time
All orders are processed within 1–3 business days.
- Orders are processed Monday through Friday (excluding holidays)
- Orders placed after cut-off time will be processed the next business day
Processing includes:
- Order verification
- Quality inspection
- Packaging
During peak seasons or promotions, processing times may be slightly extended.
Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | $4.99 |
| Standard Shipping (Orders $49.99) | 5–10 business days | FREE |
| Express Shipping | 4–7 business days | $8.99 |
Notes:
- Delivery times are estimates and begin after shipment
- Shipping times may vary depending on carrier operations and destination
- Delays may occur during holidays or high-demand periods
Order Tracking
Once your order has shipped, you will receive an email with:
- A tracking number
- A tracking link
You can also track your order here:
👉 https://www.17track.net/en
Please allow up to 24–48 hours for tracking updates to appear.
Incorrect or Incomplete Address
Please ensure your shipping address is accurate at checkout.
- If you need to update your address, contact us as soon as possible
- Once an order has been shipped, we are unable to modify the address
If a package is returned due to an incorrect or incomplete address:
- The original shipping fee may be deducted from your refund
Shipping Delays
While we strive for timely delivery, delays may occur due to:
- Carrier issues
- Weather conditions
- High shipping volume
- Incorrect address details
We appreciate your patience and understanding.
Lost or Stolen Packages
Tahu.pet is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience delivery issues, we recommend contacting the carrier directly. You may also reach out to us for assistance.
Customer Support
If you have any questions about shipping or your order, please contact us:
📧 support@tahupet.com
⏱ Response time: Within 24 hours (business days)
